Benchmarking Reports

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The Purpose of this survey is to understand how PMMI member companies track the travel expenses of their field sales employees.

The 62 companies that responded to the 2017 survey were grouped into nine categories based on the average selling price of their machinery. Distribution is weighted toward the mid-range categories of $50,000-$75,000 and $150,000-$300,000. Fifty-eight percent of respondents use assembly technicians and twenty-seven percent use dedicated service technicians.  Sixty-two percent of respondents do not have regional based service technicians; twenty-three percent of respondents have thirty percent or more of their service technicians regionally-based. On average, dedicated service technicians are billable to a customer for approximately 28 hours per week.  Fifty-five percent of respondents say that when service technicians are not billable to a customer, they are working on assembling, fifty-seven percent are said to be providing phone technical support and a sixteen percent spend time making sales calls. PMMI's Technical Services Best Practices report also includes data on Delivery & Utilization, Compensation, Billing and Training.  The 2017 Technical Services Best Practices Report is available to members only.

This Quickie Survey explores the impact of SKU proliferation on machinery in the packaging and processing industry and what companies are doing to meet those challenges.

This Quickie Survey explores the importance of sustainable machinery in the packaging and processing industry and how to implement a sustainable program in the face of increasing competitive and economic pressures.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to understand how PMMI member companies sell their aftermarket parts.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to benchmark how companies' shipping and receiving functions are handled within their organization.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to benchmark how organizations handle “Second Shift Assembly of Made-to-Order Equipment”.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to benchmark how organizations handle policies in setting payment terms for customers.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The Purpose of this survey is to benchmark how telephone customer service is used among other member companies.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The Purpose of this survey is to benchmark how e-commerce is used among other member companies.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The Purpose of this survey is to benchmark how e-commerce is used among other member companies.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The Purpose of this survey is to benchmark how organizations communicate PLC software updates on their equipment to their customers.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to identify industry standards and trends on how similar organizations handle paid time off for full-time employees.

The Sales and Marketing Practices Survey is a comprehensive study conducted every three years which provides PMMI and its members with data on sales and marketing organizational structure and administrative policies. The2016 Sales and Marketing Best Practices Report is available only to PMMI members.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to benchmark use of accumulators. An accumulator is a machine that accumulates and/or collates objects (packages, products, etc.) on line or off line.

Quickie Surveys, a free service offered to PMMI members, provide benchmarking on a variety of topics. The purpose of this survey is to understand how manufacturing companies work with partners and suppliers.